Passenger services

SAS customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of SAS’s ground handling operations. Whether checking in , transiting, or disembarking.  Our team of professionally trained staff ensure the smooth handling of passengers from check-in to boarding and from disembarkation to baggage collection.

For VIP passengers or those requiring extra help, our Hala staff are exclusively trained to offer assistance to discerning passengers as well as passengers with extra requirements, including unaccompanied minors and those with reduced mobility, through our comprehensive range of 'meet and greet' services.

For airlines, many of our businesses offer the ability to connect to your own Departure Control System hosts through state-of-the-art IT platforms, enabling fast and efficient check-in and improved customer services.